Shipping policy

Last updated: December 6th 2025

1. Order Processing Times

All orders are processed Monday–Friday (excluding public holidays).

  • Standard processing time: 1–2 business days.

  • During peak periods (sales, holidays, new releases), processing times may extend to 2–4 business days.
    You will receive a confirmation email once your order has been dispatched.

2. Shipping Within Australia

We ship Australia-wide using trusted carriers such as Australia Post and/or Courier services.

Shipping Options:

  • Standard Shipping (2–8 business days)

  • Express Shipping (1–3 business days)

Delivery timeframes are estimates provided by the carrier and may vary based on location, weather, and postal service delays.

Shipping Fees

Shipping fees are calculated at checkout and depend on the shipping method selected and your delivery address.

Free Shipping

Onyx Lash Australia offers free shipping for orders within Australia over $100 and for international orders over $199 (AUD). Eligibility will be clearly displayed at checkout.

3. Shipping to New Zealand

We are pleased to offer international shipping to New Zealand.

Shipping Options:

  • Standard International Shipping (5–12 business days)

  • Express International Shipping (3–7 business days)

Shipping Fees

Shipping fees for New Zealand orders are calculated at checkout based on weight, destination, and chosen delivery method.

Shipping is included in orders over $199 AUD.

Duties & Taxes

Please note that any customs duties, taxes, or import fees charged by New Zealand customs are the responsibility of the customer. Onyx Lash Australia is not liable for delays caused by customs processing.

4. Order Tracking

Once your order has shipped, you will receive an email with your tracking number. Tracking information may take up to 24 hours to update after dispatch.

5. Delivery Issues & Lost Parcels

  • Please ensure your delivery address is correct at checkout.

  • Onyx Lash Australia is not responsible for parcels delayed due to incorrect or incomplete addresses.

  • If your parcel is delayed or appears lost, please contact the carrier using your tracking number. If further assistance is required, our customer support team is happy to help.

6. Shipping Restrictions

We do not ship to PO Boxes or parcel lockers for certain courier services. If this affects your order, we will contact you before dispatch.

7. Contact Us

If you have any questions regarding our shipping policy or need help with an existing order, please contact us at:
Email: support@onyxlashaustralia.com.au